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[ALL] Sep 19, 2017

Encountering website or display issues?

A recent upgrade to the Atlantic Lottery website, executed in order to replace the technology that supports both our retail network and our online site, alc.ca, has caused some of our players to experience:

If you’re experiencing these problems, simultaneously hit the “Ctrl” and “F5” buttons on your keyboard to clear your cache. After clearing your cache you will likely need to close and restart your browser, and then access ProlineStadium.com again. This should resolve the issues.

PLEASE NOTE: Clearing your browser’s cache and cookies means that website settings (like usernames and passwords) will be deleted.

If you require any assistance, please contact us at 1-877-252-3287.

*Follow the detailed instructions below if the above does not resolve your issues.

Chrome:

  • On your PC, click More on your browser toolbar, and then More Tools and then Clear Browsing Data.
  • In the "Clear browsing data" box, click the checkboxes for Cookies and other site data and Cached images and files.
  • Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  • Click Clear browsing data.

  • On your iPhone or iPad, tap More on your browser toolbar.
  • Tap History, and then tap Clear browsing data.
  • Under "Clear browsing data," select the checkboxes for Cookies and site data and Cached images and files.
  • Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  • Tap Clear browsing data.
  • Instructions for other browsers can be accessed via the links below:

    Internet Explorer: Click Here

    Firefox: Click Here

    Safari: Click Here

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